Support

We're here to help you master chess openings.

Contact Us

Have a question or need help? Reach out to us at:

We typically respond within 24-48 hours.

Frequently Asked Questions

How do I reset my password?

On the sign-in screen, tap "Forgot Password" and enter your email address. You'll receive a link to reset your password within a few minutes.

How do I cancel my Premium subscription?

Subscriptions are managed through your device's app store. On iOS, go to Settings > Apple ID > Subscriptions > FirstMoves and tap Cancel. On Android, open Google Play Store > Menu > Subscriptions > FirstMoves.

Can I use the app offline?

Offline mode is available for Premium subscribers. With Premium, you can download openings and practice anywhere without an internet connection.

How does the mastery system work?

As you practice an opening, your mastery level increases based on correct moves. Mastery levels range from New (0%) to Mastered (80%+). Regular practice helps reinforce your memory of the opening moves.

How do I delete my account?

You can delete your account in the app under Settings > Account > Delete Account. This will permanently remove all your data including progress and learning history. If you have an active subscription, please cancel it first.

What's included in Premium?

Premium includes unlimited daily sessions, access to all 50+ openings, offline mode, detailed analytics and progress tracking, and full move explanations with concepts and common mistakes.

Troubleshooting

The app is not loading or responding

Try closing the app completely and reopening it. If the issue persists, check your internet connection and ensure you have the latest version of the app installed.

My progress isn't syncing across devices

Make sure you're signed in with the same account on all devices. Pull down to refresh the progress screen, or try signing out and back in to trigger a sync.

I'm having issues with my subscription or payment

If you purchased Premium but it's not showing, try the "Restore Purchases" button on the Premium screen. For billing issues, contact Apple or Google support as they handle all payments. If you still need help, email us at support@firstmoves.app.